The INRO management guidelines
OUR QUALITY BENCHMARK FOR MANAGERS

The INRO management guidelines

This year marks the fifth anniversary of our leadership guidelines at INRO. In October 2020, all of our managers worked together with the Executive Board in an intensive workshop to develop our ten leadership guidelines. Over the past five years, the guidelines have become a fixed quality standard at INRO. They define our understanding of leadership and set out what employees can expect from managers.

Our management guidelines:

  1. Show appreciation: We treat every employee with respect and show interest in the person.
  2. Take responsibility: We stand up for our employees and ensure that we treat each other fairly. We take responsibility for the decisions, actions and results of ourselves and our employees.
  3. Be a role model: We fulfil what we expect from our employees ourselves and set an example.
  4. Open communication: We communicate at eye level, honestly, appreciatively and comprehensibly.
  5. Giving and receiving feedback: We give honest feedback to our employees and also want honest feedback from our employees.
  6. Enable a constructive error culture: We see mistakes as an opportunity for improvement and a basis for innovation. At the same time, it is important to us that we do not repeat mistakes.
  7. Promote employees: We assign our employees individually appropriate and challenging tasks, goals and responsibilities and promote the personal and professional development of our employees.
  8. Offer good framework conditions: We ensure good framework conditions and team cohesion so that good results are possible for every employee.
  9. Provide guard rails and allow room for manoeuvre: We believe in the abilities of our employees and allow individual freedom within our predefined guidelines.
  10. Set goals: We communicate our goals clearly to our employees and formulate them SMART (specific, measurable, attractive, realistic, time-bound).
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